FAQ · Hallway
FAQ
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Explore key topics to quickly get the help you need.
Frequently Asked Questions
Learn about core features, getting started, and available plans.
About Hallway
What is Hallway AI?
Who do you work with?
Who are your investors?
Are you hiring?
How can I contact you?
Product
What can your characters do?
Can I provide my own custom character?
Do you support custom voices?
Do you support custom rooms or props?
Why are your characters so good?
Can I train my character on a specific topic?
What platforms do you support for streaming?
How can I make my streams more dynamic?
3D content
How do I upload my own character, environment or prop?
Do you offer character, environment, or animation design?
What format works best for 3D avatar files?
Where can I test my 3D assets?
How do I set up new camera angles?
How do I upload new animations?
API access
What APIs do you offer today?
What is the price for API access?
Can I see API documentation?
Billing
How much does it cost to use Hallway AI?
What features come with a Premium Account?
What features come with an Enterprise Account?
How do I request a refund?
Getting started
How do I set up my character?
How do I set up my first stream on Twitch?
How do I set up my first stream on YouTube?
How do I set up my first live stream on TikTok?
How do I set up OBS?
How do I set up a green screen?
How can I add or use the TV prop?
How do I refine my character's personality?
How can I train my character on a specific topic?
Need more information?
If you still have questions, our team is ready to assist.